Refund and Returns Policy

At Timbera, we want you to feel confident about your purchase. If you’re not satisfied with your order or there is a problem with the item, you can request a return within 30 days of delivery.

We accept returns for both defective and non-defective products, provided the item meets the return requirements below.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible, the product must:

  • Be new and unused
  • Be in its original condition
  • Be returned with its original packaging
  • Not have been damaged or altered after delivery
  • Include proof of purchase, such as your order number or receipt

Please contact us before returning your order so we can assist you with the return process.

How to Request a Return

To request a return, please contact us at:

Email: info@timbera.shop

Please include:

  • Your order number
  • The reason for the return
  • Photos of the item if it is damaged or defective

Once we receive your request, we’ll review the details and provide the return instructions.

Return Methods

Returns may be completed by mail or in store, where applicable.

For mail returns, a free return shipping label is provided. You will not be charged for the return label.

Return Fees

Timbera Shop does not charge a restocking fee for approved returns.

There are no additional restocking charges deducted from your refund.

Refunds

After we receive and inspect your returned item, we’ll review it for approval.

Once the return is approved, the refund will be issued to your original payment method.

Please allow up to 10 days for refund processing after your return has been approved. The time for the funds to appear in your account may vary depending on your bank or payment provider.

Exchanges

We accept exchanges for eligible products.

If you would like to exchange an item, please contact us at info@timbera.shop with your order number and details about the item you would like to exchange.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us as soon as possible.

Send us your order number and photos of the item so we can review the issue and help arrange a return or exchange.

Questions About Returns?

If you have any questions about our return or refund process, please contact us at info@timbera.shop. We’ll be happy to review your order and explain the next steps.

Contact Information

  • Store name: Timbera
  • Email: info@timbera.shop
  • Phone: +1 (315) 275-7246
  • Address: 1442 Loring Avenue, Apt 1, Brooklyn, NY 11208, United States

Business Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday – Sunday: Closed