Refund and Returns Policy
At Timbera, we want you to feel confident with your purchase. If you’re not completely satisfied, we’re here to help with a simple and transparent return process.
30-Day Return Policy
You may request a return within 30 days of receiving your order. After this period, we may not be able to process your return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in original condition
- Be in the original packaging
- Not be damaged or altered
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse
Return Process
To initiate a return, please contact us at info@timbera.shop with your order number and reason for return.
Once your request is approved:
- We will provide return instructions
- You will be responsible for return shipping costs (unless item is defective or incorrect)
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will resolve the issue by offering a replacement or refund at no extra cost.
Refunds
Once we receive and inspect your returned item:
- Approved refunds will be issued to your original payment method
- Please allow 10 business days for processing
Order Cancellation
Orders can be canceled within 12 hours of placement. After this time, your order may already be processed and cannot be canceled.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider, as processing times may vary
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: info@timbera.shop
Phone: +1 (314) 669-1663
Address: 1450 S Vandeventer Ave, St. Louis, MO 63110, United States