Find answers to the most common questions about shopping with Timbera.

1. How long does shipping take?

Orders are processed within 1–3 business days, and delivery typically takes 5–12 business days within the United States.

2. How much is shipping?

We offer flat-rate shipping of $4.99 on all orders.

3. What is the order cut-off time?

The daily order cut-off time is 5:00 PM (CST). Orders placed after this time will be processed the next business day.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

5. What payment methods do you accept?

We accept:
American Express, Diners Club, Discover, JCB, Mastercard, Visa, and Google Pay.

6. Can I return my order?

Yes, we offer a 30-day return policy. Items must be unused and in original condition. Please refer to our Refund & Returns Policy for full details.

7. What if I receive a damaged or incorrect item?

If your item arrives damaged or incorrect, contact us within 48 hours with photos. We will arrange a replacement or refund at no extra cost.

8. Can I cancel my order?

Orders can be canceled within 12 hours of placement. After that, processing may have already begun.

9. Do you ship internationally?

Currently, we only ship within the United States.

10. How can I contact Timbera?

You can reach us using the details below:

Email: info@timbera.shop
Phone: +1 (314) 669-1663
Address: 1450 S Vandeventer Ave, St. Louis, MO 63110, United States